Terms & Conditions

TERMS AND CONDITIONS

Last updated: [20 August 2026]

1. Who we are

These terms govern your use of this website and your purchase of products from Cannafrica ("we", "us", "our"), operating from Cannafrica Gardens and Cannafrica Claremont in Cape Town, South Africa.

By using this website or purchasing from us, you agree to these terms. If you do not agree, do not use the site.

2. Age restriction

You must be 18 years or older to use this website or to purchase any product from us. We may require valid identification at any point, and we will refuse supply where age cannot be verified. Supplying our products to a person under 18 is prohibited.

3. Nature of our products

Cannabis-based medicines containing more than 1% Delta-9-Tetrahydrocannabinol (THC) are not registered in South Africa. They may only be supplied under Section 21 of the Medicines and Related Substances Act, 101 of 1965, which permits SAHPRA to authorise access to unregistered medicine in defined circumstances.

Because these products are unregistered, their quality, safety and efficacy have not been verified by SAHPRA. You acknowledge this before purchase.

4. Prescription and Section 21 requirements

You may only obtain Section 21 cannabis products from us if:

  • You hold a valid prescription from a medical practitioner licensed to prescribe cannabis;
  • A Section 21 application has been submitted and approved by SAHPRA for you specifically;
  • You have completed and signed our Patient Intake Form, Informed Consent Form and POPIA Declaration;
  • Your identity has been verified against a clear copy of your ID.

We cannot dispense before SAHPRA approval is in hand. No exceptions.

5. No medical advice

Nothing on this website is medical advice. Product descriptions, cannabinoid concentrations and general information are provided for reference only. Decisions about whether a cannabis-based medicine is appropriate for you rest with your prescribing practitioner. Always consult them before starting, changing or stopping treatment.

6. Website ordering and collection

Where products are made available through this website, orders are subject to prescription verification and SAHPRA approval before they can be fulfilled. Placing an order does not create a binding sale — a sale is concluded only when we confirm that all regulatory requirements are met and the product is dispensed to you.

We reserve the right to decline or cancel any order at our discretion, including where documentation is incomplete, where we suspect misuse, or where supply would be unlawful.

7. Your obligations

You agree that you will not:

  • Resell, supply, share or otherwise transfer any product dispensed to you to another person;
  • Provide false information in your application or intake documentation;
  • Use the products in a manner inconsistent with your practitioner's directions;
  • Transport products across South African borders. Export and import of these products is prohibited without separate authorisation.

Breach of this clause may result in refusal of future supply and, where applicable, referral to the relevant authorities.

8. Pricing and payment

Prices are in South African Rand and include VAT where applicable. We may change prices at any time without notice, but changes do not affect orders already confirmed. Payment is processed through our authorised payment provider. We do not store your card details.

9. Refunds

Refunds are governed by our Refund Policy, which forms part of these terms.

10. Personal information

We process your personal information, including health information, in accordance with the Protection of Personal Information Act, 4 of 2013, and our Privacy Policy.

11. Limitation of liability

To the maximum extent permitted by law, and save for liability that cannot lawfully be excluded, we are not liable for any indirect, incidental or consequential loss arising from your use of this website or of any product supplied, where such loss results from:

  • Use of a product other than as directed by your prescribing practitioner;
  • Failure to disclose relevant medical history, current medication or health conditions;
  • Improper storage or handling of a product after it has been dispensed.

Nothing in these terms limits your rights under the Consumer Protection Act.

12. Intellectual property

All content on this website — including the Cannafrica name, logo, text, images and design — belongs to us and may not be reproduced without written permission.

13. Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your purchase applies to that purchase.

14. Governing law

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction.

15. Contact

Tel (for both stores): 077 603 8114
Cannafrica Gardens — Shop 04, 198 UpperBuitenkant Street, Vredehoek, Cape Town
Email: cannafrica.clarmeont@gmail.com

Tel (for both stores): 077 603 8114
Cannafrica Claremont — 13 Stegmen Road, Claremont, Cape Town
Email: cannafrica.gardens@gmail.com